Terms and Conditions



Once you have selected the products you wish to purchase and added them to your cart, click on the 'Your bag' icon on the top of your screen which will bring you to a page where you will be able to review your purchases. To complete the transaction please click on “Proceed to Checkout” and supply the requested details, including your name, address and shipping details. We accept payment by debit/credit card or through PayPal. All debit/credit card payments are processed by Realex directly with your bank and are made over our secure server at time of order. Pethaven.ie does not hold any of your debit/credit card information.

When we receive your order, you will be sent confirmation by email. Please keep note of your order reference number for future correspondence and check that the details we have are correct. Should you have any queries please contact us by phone on 01 8352621 choosing option 3 or email info@pethaven.ie. Your order will be processed and dispatched within 12 to 24 hours from the time the order is placed. (please see the delivery methods and timings indicated below). Currently, order processing times are up to 14 days.

In the unlikely event of a title/item becoming unavailable after you have placed your order, we will advise you of this and offer you a refund or alternative option.

The status of your order can be checked when you login to your account.

The minimum postage charge per single item or parcel is €4.50 and €1 for every additional item up to a maximum of €6.50 to anywhere in Ireland. All prices displayed on our web site are inclusive of VAT where applicable.

Pet Haven will occasionally offer promotions on-line which may be offered through our newsletters, Facebook or third parties. The following terms and conditions apply to all discount code offers, unless otherwise stated in the promotion:

Promotion codes may only apply to products purchased on pethaven.ie and are subject to the terms of that particular offer and expiry dates.

Discounts codes are only valid with online orders placed through pethaven.ie. They cannot be redeemed through Pet Haven Shops.

Discount offers exclude postage.

Offer cannot be used with any other promotion.

Only one discount code or online offer can be used per order.

We reserve the right to cancel any order or withdraw/extend any promotions at our discretion.

Discount codes must be entered in the “Discount Codes” field in your online bag at the time of purchase.

All offers are subject to their own terms & conditions and may have a specified expiry date which will end at midnight unless otherwise specified.

In some promotions a minimum spend may apply and this will be stated in the promotion.

Pet Haven reserves the right to limit access to promotional offers and all such offers apply to in-stock items only.

Discount offers are subject to cancellation without notice, and are not available to trade buyers or bulk purchasers. Pet Haven reserves the right to refuse to accept purchase orders or offers to purchase instore.

All offers are subject to stock availability.

Contact

If you need assistance or support please contact us by email: info@pethaven.ie or phone (Tel: 01 835 2621 choosing option 3)

Business Registration: Chapter and Verse Books Limited, Trading as Pet Haven

  • Type: Private Limited Company
  • Number: 499039
  • Name:CHAPTER AND VERSE BOOKS LIMITED
  • Address:UNIT 3 BLOCK 4 ASHBOURNE BUSINESS PARK
    ASHBOURNE
    CO MEATH
  • Registered :20/05/2011
  • Status: Normal
  • Effective date: 20/05/2011
  • Last AR Date: 20/11/2019
  • Next AR Date: 20/11/2021